Shipping policy

This policy explains how we ship your order, what it costs and what to do if something goes wrong. If anything here is unclear, email us at damialopez08@gmail.com and we will answer you directly.

Shipping cost

Standard shipping is free on all orders, with no minimum purchase required and no code needed. Standard delivery takes 3 to 5 business days.
If you need it sooner, express shipping is available at checkout for $15. You will see both options side-by-side before paying, so nothing is added to your total unless you choose it.

Where we ship

We ship We currently ship to the United States only. Fionaro is operated from Molins de Rei, Barcelona, Spain. The countries we can deliver to are shown at checkout once you enter your address. If your country is not offered at checkout, we cannot currently ship there.

Order processing

Orders are normally prepared and handed to the carrier within 1 to 3 business days. Orders placed on a weekend or a public holiday are processed on the next business day. During sale periods processing can take slightly longer, and we will say so on the site if that happens.

Delivery times

Delivery time depends on the destination and is confirmed in your dispatch email together with your tracking number. Delivery times are estimates provided by the carrier and are not guaranteed. If your order has not arrived within 30 days of dispatch, contact us and we will trace it, replace it or refund it in full.

Tracking

You will receive an email with a tracking number as soon as your order ships. You can also follow your order from our Track Your Order page. Tracking can take up to 48 hours to start updating after you receive it.

Split shipments

If you order several items they may arrive in more than one parcel, and on different days. You are not charged anything extra for this. Each parcel has its own tracking number.

Wrong or incomplete addresses

Please check your address carefully before you order. If a parcel is returned to us because the address was wrong or incomplete, we will contact you and reship it once at no extra cost.

Damaged, lost or missing parcels

Inspect your order when it arrives. If anything is damaged, missing or incorrect, email us within 14 days with your order number and a photo, and we will put it right with a replacement or a refund. If tracking shows a parcel as delivered and you have not received it, contact us and we will open an investigation with the carrier.